Web Service Request Manager

One of the newest additions to the MCM Solution Offering Portfolio is the Web Service Request Manager. This complimentary application was created for our customers who need to extend service management responsibilities beyond their Local Area Network range. With this new web platform, service requests can be submitted via the web and automatically generate a work ticket in the MCM Work Order system.

The Web Service Request Manager has the following features:

• Allow access for remote users to submit electronic service requests for their department(s).
• A work order will be created based on each individual request.
• E-mail notification can be sent to a person or group of people when a request is submitted.
• The person requesting service can view the real-time status of their outstanding requests.

Here are a few 'highlight' benefits for the Web Service Request Manager:

• Reduce the amount of phone calls and walk-in service requests by creating an efficient request process and eliminating the paper flow.
• The automatic generation of work order records reduces the data input requirements for starting a new ticket. 
• Be procative in answering customers' questions on repair status by allowing them to have a real-time view of the status of all their outstanding requests via this web tool.

With the new Web Service Request Manager, your process for recieving, organizing, and managing repair requests will be streamlined in short notice!

For more information about the Web Sevice Request Manager, including marketing material, product specifications, and demonstration information, please contact the MCM Sales Team toll free at (877) 626-6157 or via e-mail at sales@mcmtechnology.com.