Services

At MCM, we pride ourselves on the knowledge value we provide through our Services Offerings.  Our management solutions are comprised of a combination of our Software Offerings and our Services Offerings as identified through our Consultative Sales Process, and we feel that both components are equally important to the overall success of the solution. 

Competitive Advantage:  While software developers are a dime a dozen these days, we at MCM feel that it is our experience in the industry - which leads to an advanced level of expertise - that sets us apart from the competition.  Understanding the environment in which our solutions are implemented is essential in being able to effectively meet the needs of our customers. 

The following is a list of the services we offer as a key component of our solutions that make MCM the best in the business:

PRE-PROCUREMENT OFFERING:

Business Analysis and Review of Systems

This offering is targeted at helping organizations that are working to determine what their needs are, prior to entering the Procurement Phase (ie: New Radio Shop Managers may want to understand the people / processes of their Radio Shop; Shop Managers may want an analysis of their Operation prior to embarking on seeking funds for improvement; need for an Operations Profile of the Shop).

This Consultative Assessment, Analysis and Review engagement ranges from 2 days (typically remote engagement) to 10 days (remote/onsite) in duration. The multi-staged event includes, but is not limited to the following activities:  

1.  Initial Kick-off to review the Project Scope
2.  Business Discovery Sessions
3.  Documentation of Existing Processes and Personnel / Duties
     (including written, visual, and graphical reports of observations and interviews)

PRE-IMPLEMENTATION OFFERINGS:

Inter-Organizational Process and Strategy

This offering is often targeted at helping organizations that are new or doing an overhaul of their organization and its processes, and need help with the organizational dynamics of working with other entities within their jurisdiction. It can focus on the vision of the Organization and its interactions with other municipalities, as well as setting up various processes regarding the philosophy of billing, charge-backs, operations and miscellaneous interactions. This type of offering tends to be more business-oriented, and can address how they will set-up and run their business and interact with other departments, agencies and municipalities. This IOPS offering would typically take place prior to our Consultative Business Process Assessment and Review offerings which are focused more on understanding the internal Operations and associated Personnel of the entity.

Business Assessment - Process Flow

This offering is geared toward assessing Process Flows of the organization. This Assessment depicts how the client currently operates their Business on a day-to-day basis. This Assessment can include an onsite visit and multiple offsite conference calls. The goal upon the conclusion of the Assessment is to identify standard processes, and to evaluate operational efficiencies within the current business environment. MCM will work with the client's project team during assessment and report all findings upon completion. The scope of either engagement can include graphically documenting the business work-flow.

Business Assessment - Personnel

This offering is geared toward assessing the Organization's Personnel, and their interaction with the current system(s) and operational processes. This Assessment depicts the day-to-day operational responsibilities of the Personnel. This Assessment can include an onsite visit and multiple offsite conference calls. The goal upon the conclusion of the Assessment is to identify roles and responsibilities of existing personnel and their associated efficiencies. MCM will work with the client's project team during assessment and report all findings upon completion. The scope of this engagement can include graphically documenting the organization.

IMPLEMENTATION OFFERINGS:

Data Conversion

Data conversion includes taking existing data and cleaning, formatting, standardizing, and converting it for use by the MCM system. Sample data may be requested prior to conversion for planning and preparation. During the conversion process the client's input may be requested for formatting and standardizing questions. If also conducting a Business Process Flow review, data specific clarification will be implemented from those findings to ensure the incoming data works within the project specifications

Database Configuration

Database configuration involves the attachment and setup of the client's MCM database. Setup includes adding users, applying customer specific settings, and auditing converted data. Configuration occurs after the installation of the database server.

Installation Services

Installation services include all Hardware and Software required in the project including Servers and client Workstations.

Project Management - EXECUTIVE

Project management includes all the functions of managing the MCM system project including implementation planning, scheduling, and post implementation wrap-up and sign-off. Executive Project Management (EPM), is geared to address the higher level, bigger picture aspects of an account Implementation. Based on the client's scope of operations Project Management duration, style and level will be tailored to fit the particular Implementation.

Project Management - OPERATIONAL

Project management includes all the functions of managing the MCM system project including implementation planning, scheduling, and post implementation wrap-up and sign-off. Operational Project Management (OPM), is geared to address the day-to-day management of developing the tasks, and ensuring compliance by all parties to the targeted and timely end-goal and a smooth go-live of the system. Based on the client's scope of operations Project Management duration, style and level will be customized to fit the particular Implementation.

Project Analysis & Documentation

Project analysis and customized documentation can be provided in conjunction with User Training and Implementation wrap-up. This includes Work Flow documentation, customized training material, and any other client-specific analysis and documentation required to complete the project.

User Training

User Training is done by Application module generally offered to groups of personnel that perform similar tasks. All areas of the solution that pertain to the client's processes will be covered, using real-life examples. System training and new Work Flow Processes based on new or revised Business Processes will be integrated and covered in detail. At the end of organized group training, client personnel are able to return to their work stations and begin using the MCM system, within the context of how they run their business. There is a variety of teaching methods including one-on-one individual training, classroom or web-based education. Engineers will tailor the education to fit the number of users, timeframes and available facilities

SPECIALITY AND SUPPORT OFFERINGS:

Custom Report Creation

Custom report creation includes the creation of specific custom database reports that the client requires going forward with the MCM system. Custom Reports Writer is licensed to the client with the purchase of the MCM system. Clients may choose to write their own custom reports as desired. Report Writing training is also available as an additional service, either during or after Implementation.

Custom & New Application Development

New application development includes the addition of new software features, functionality, and integration points not included in the existing MCM system platform. Development time is quoted on a per-hour basis and will include time for project design, coding, and testing.

Software Maintenance and Support

MCM and its clients anticipate follow-up calls, requests for guidance and assistance, and general support of its product. This includes (1) updates and other changes to the software, distributed biannually by MCM as standard releases to the software, and (2) system support services, available by telephone, in the form of application consulting and technical assistance. MCM will provide support to its clients Monday through Friday from 8:30 A.M. to 5:30 P.M. Central Standard Time with the exception of MCM holidays. Premium Support for 24 Hour service is available as an extra offering.

POST-IMPLEMENTATION OFFERINGS:

Business Process Re-Engineering

Business Process Re-Engineering involves working with the client's Project Team to determine, modify, and create best-practice business processes. This offering generally starts after the implementation is started, and gets into full-gear at the conclusion of the install, so that the Processes of the business can effectively exploit the capabilities of the new MCM Solution. MCM will review the customer's existing operations and processes and apply best-practice standards to create efficiency gains. MCM works with the client to adapt their current scope-of-operations to the capabilities of the new system. This can include an onsite visit and multiple offsite conference calls. The goal is to streamline and standardize the work flow utilizing the MCM solution.

Personnel Process Re-Engineering

Personnel Process Re-Engineering involves taking the customers existing use of personnel and their interactions with both operational aspects of the business as well as systems used, and then applying MCM best-practice standards for efficiency gains. This offering generally starts after the implementation is started, and gets into full-gear at the conclusion of the install, so that the Personnel can effectively exploit the capabilities of the new MCM Solution. This can include an onsite visit and multiple offsite conference calls. The goal is to standardize and maximize the use of personnel resources to exploit the MCM solution. MCM will work with the client's Project Team in determining, modifying, and creating the best Personnel-oriented processes.